We give 5-7 years warranty for all of our class 2 dimmable led driver. If clients use properly, hardly any of feedback from our clients about the power supply for led strips can not work or damaged during warranty time.
What kind of led light they used ? What specifications of this led light? output power / output voltage / output current?
Check the label and ensure the driver has the proper input voltage and wattage for the job. Pls. not install overload / over-voltage / over-current. That will great damage lifetime of led drivers.
Do clients have correct connection?
What is environment temperature when led driver working on?
Install only in dry or damp locations. Do not install in wet locations. / Install in a well-ventilated area free from explosive gases and vapors.
How long does the led drivers working everyday?Do not let the led drivers working 24/7(24hours and a week).
We do not make up for new replacement if we find damage comes from inappropriate use of clients, But if confirm that damage comes from led driver itself, pls collect and keep all defective drivers.
We promise to replace a new one if there have any defective happened during warranty time. The replacement will be sent out with your next order and shipping cost should be charge by your side.
If you have a question about installing LED drivers, please do not hesitate to contact with us. A member of our expert team will gladly answer any questions that you may have.
